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A golden hat-trick of Feefo Exceptional Customer Service Awards scores platinum for NICEIC Insurance Services

January 24, 2024

We’ve done it again!

For the third consecutive year, NICEIC Insurance Services has once again received prestigious accolades from Feefo. We’re thrilled to announce we have achieved the esteemed Platinum Trusted Service Award following three years of consistently earning the Gold standard.

The Feefo Awards are a mark of excellence, acknowledging businesses consistently delivering an exceptional customer experience. To earn a Gold Trusted Service Award, companies must have collected a minimum of 50 reviews, with a Feefo service rating falling between 4.5 and 4.9, within the period from January 1, 2023, to December 31, 2023.

We take immense pride in our team's unwavering commitment to our customers. This award is testament to their dedication in prioritising customer satisfaction and delivering exceptional service to you, our valued customers.

We want to express our heartfelt thanks to all our customers who have taken the time to share their reviews. Your feedback is extremely important to us, and we genuinely appreciate every comment.

Rosie Tankard, Team Manager, NICEIC Insurance Services said: “This award really does mean a lot to us because providing our customers with the best service is our priority. So, the fact that this award is based on genuine customer feedback truly recognises our fantastic service and our commitment to our customers. I am so proud of the team.”

Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional customer feedback. The awards are unique because they reflect a business's dedication to providing outstanding customer service by analysing feedback from real customers.

Here’s a small sample of some of the great reviews we’ve received but to read more click here.

Very professional service and saved me a small fortune!

I received a very professional service and was most impressed, especially with Talisa who dealt with my quote. I have been using another company for some years now, but I thought I would try the NICEIC for a quote. I am glad I did as it turned out my previous insurers have been charging me for years for an incorrect policy which I didn't require, and that if they had also been as efficient with their service as Talisa from the NICEIC insurance brokers, they would have known that and not been overcharging me for years!!! Thank you Talisa for tailor making a policy exactly to suit my needs as an A/C. I Strongly recommend all NICEIC contractors try them as they know exactly what we need.”

My insurance went down this year!!

“Very easy to do, much better price than my previous insurer.......and this year it actually WENT DOWN and I have never known any insurance to go down ever since I was insured for anything, WELL DONE NICEIC.”

Excellent service

“I finally switched my insurance to NICEIC after several years and probably should have done it sooner. Great service from the guy I spoke to on the phone who explained everything to me and helped with any questions I had. I would highly recommend these to anyone looking for some business insurance.”

Easy and uncomplicated

“The easiest insurance I have ever booked. Loved that they were not pushy sales people after the quote was given. Just straight down to business.”

Amazing prices and service

“The price was amazing, and the phone calls were all very helpful towards getting me the correct insurance.”


“Excellent experience, tried other insurance companies with no success, but this company does look after the tradesman.”

5 Stars without a doubt

“Looking for insurance can be a pain for electrical contractors. Having had quotes elsewhere for solar and electrical insurance, NICEIC’s price was by far the best! Will also work well being a NICEIC contractor for our annual assessments.”

Made sense

“Well its tailored to us who are working in the industry, the cover choices are all the areas we would choose, I found it more reassuring to use as a cover choice than going out to the open market and being an NICEIC member for a long time, it made sense.”

Excellent service, bespoke insurance at very competitive prices.

“Phil was very understanding of our company requirements for insurance and knowledgeable about our business needs. I felt more confident about having insurance with an accredited business knowing that our work standards are required to be higher than non-accredited businesses and the bonus was the insurance cost was much lower than other insurance quotations. I am already recommending NICEIC to all our sub-contractors and our many business associates.”

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